Please retain the original packaging of your item in case of return. Should your item become defective within the warranty period or if there is an issue with your delivery, please do not hesitate to contact us by email:firstname.lastname@example.org
We will initially try to diagnose and rectify your issues remotely however if we cannot you may be asked to return the item to us. In this case you would be responsible for packaging the item properly and sending it back to us and we would be responsible for rectifying the matter and sending the item back to you.
In cases where we are not able to repair an item we may offer you an equivalent or better replacement, store credit, or a refund at our discretion.
PLEASE NOTE THAT WE ONLY RESPOND TO EMAILS DURING OFFICE HOURS SO IF YOU SEND US AN EMAIL DURING THE WEEKEND OR EVENING PLEASE BEAR WITH US FOR A RESPONSE! We will normally reply to an email query within 1 working day of receiving it.
The address for returning items to can be found in the "Contact Us" section, however please do not return any items to us until you have received an authorisation email and asked to do us. Failure to do this may lead to delays.
Distance selling regulations
If you are not totally satisfied with your purchase or you have simply changed your mind about rour purchase then in line with the DISTANCE SELLING REGULATIONS, your can return the item(s) item provided you inform us of this decision via letter or e-mail to customer services within 7 working days of receipt. Once you have informed us of your decision to return goods,you must return the item(s) at your own expense within 7 days of you receiving the item(s). You will be responsible for the safe return of the goods. The goods must not be opened nor used and must be in the original condition when returned to us. All items must be complete with original packaging, manuals, disks, cables etc as originally supplied. Manufacturer packaging must not be defaced in any manner.
Once we receive back the items we will refund you via the same method you made the original payment in.
Please note customers with Trade accounts are exempt from returning items under this act.
The right to cancel under DSR does not apply to the following,
Personalised goods or goods made to a consumer's specification.